Delivery & Shipping

Our delivery options and shipping policy


Items are routinely dispatched from our fulfilment centre (provided by Total Fulfilment) in the United Kingdom.

Orders placed before midday on a working day will be fulfilled on the same working day. Orders placed after midday on a working day, or on a non-working day, will be fulfilled on the next working day. For the purposes of fulfilment, working days should be considered to be Monday to Friday, with the exception of public holidays in the United Kingdom.


BrightSign makes no guarantees regarding the time it takes to dispatch an item, or the time it takes for it to be delivered.

United Kingdom

UK orders are shipped out using DHL Express, which uses DHL’s road freight network for destinations in the UK mainland.

Deliveries to England and Wales are usually made 1 working day after dispatch.

Deliveries to some remote locations, such as those in Scotland, and to Northern Ireland may take 2 working days to arrive.


International orders are shipped using DHL Express, which uses DHL’s air freight network globally.

Deliveries to Western Europe and to some North American cities are usually made within 2-3 working days after dispatch.

Deliveries to all other locations are usually made within 3-4 working days after dispatch.

Some highly remote or undeveloped locations may take longer to receive orders than the stated time.

Contact Us

For more information about delivery and shipping policies, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at or mail using the details provided on our Contact Us page.

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