Frequently Asked Questions, and our answers to them
Frequently Asked Questions
We've gathered together a few of the most common questions we get to help you out...
Due to shipping restrictions related to batteries, we aren’t allowed to deliver our gloves more than 30% charged. If it won’t turn on when it arrives, chances are you just need to charge it up using the included micro-USB charging cable and wall plug.
The meanings of the different LED colours and patterns are explained below:
Long blue pulses - The glove is turned on and waiting to connect
Short blue flashes - The glove is turned on and connected
Red flashes once (when you try to turn it on) - The glove is out of power and needs charging before use
Red flashes with blue (when turned on) - The glove’s battery is low - you will need to charge it soon
On some smart devices, connecting the TOKK speaker can cause the glove to disconnect. This is due to a limitation of the Bluetooth support on your smart device. If you experience this issue, please ensure that you connect the TOKK speaker before the glove, or alternatively, restart the app and then reconnect the glove after it has disconnected.
Ensure that you have Bluetooth and Location Services enabled on your smart device and have also granted all of the permissions requested by the app. When you first pair your glove and when you teach it your signs, the app needs to be able to connect to the internet (mobile data or Wi-Fi) in order to ensure that the glove firmware is up to date. If you still experience issues, please contact us and include your unique glove ID, shown on the warranty information leaflet in the box.
Ensure that the phone is connected to the internet and has a good connection. Try selecting a different language, and performing a different sign.
Please make sure that you perform each sign as consistently as possible. If you have two signs that are very similar, the glove may have difficulty telling them apart.
Try force closing the app and turn the glove off and on again. If the app won’t close, turn the phone off and on again too.
You can use a damp cloth to clean the textile portion of the glove, but it can’t be machine washed at home due to the sensitive electronics. However, we do offer a machine washing service with pick-up and collection of your glove included. If you want us to wash your glove, please get in touch with us to book a collection.
Ordering & Offers
Yes. Lots of countries and local authorities have grants and schemes to allow those that need assistive technology to access it at little or no cost. If you aren’t sure what schemes you may have access to, please get in touch with us and we can absolutely let you know what is available.
Absolutely - we are starting the BrightSign Foundation; a charity dedicated to increasing awareness, and providing sign language education and assistive technology to disadvantaged children, young people and adults. For now, you can make donations through our online shop. Unlike many charities, we don’t spend huge amounts on marketing and fundraising - 100% of all donations go towards helping those in need.
Shipping & Delivery
We ship globally, with next-day delivery in the UK, 2 working day delivery in Europe, and 3 working day delivery to the majority of the rest of the world.
If you want to read more, our delivery policy outlines how we ship all of our products.
We dispatch orders made before 2pm (UK time) on the same day. All orders are shipped with fully tracked, next-day delivery in the UK, 2 working day delivery in Europe, and 3 working day delivery to the majority of the rest of the world.